About FlixPrime
We are a small team of dedicated French teachers passionate about helping people learn the language in a simple, practical, and flexible way.
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Refund Policy
Last updated: [21/04/2026]
📌 Overview
Our services are based on live, scheduled French coaching sessions delivered via Google Meet.
Because time is reserved with a teacher, our refund policy is designed to be fair to both students and instructors.
🎁 Trial Sessions
We recommend starting with our trial session before purchasing a full plan.
Trial sessions allow you to experience our teaching style before committing to a subscription.
💳 Payments & Subscriptions
By purchasing a plan, you agree to receive one live session per month for the duration of your selected plan.
All payments are processed securely via Stripe.
❌ Refunds
Due to the nature of our service:
- Refunds are not provided once a session has been:
- booked
- scheduled
- or completed
- Missed sessions without prior notice may be considered as completed and are not eligible for refund.
🔁 Cancellations & Rescheduling
If you need to reschedule your session:
- Please contact us in advance
- We will do our best to accommodate your request
Failure to attend a scheduled session without notice may result in loss of that session.
⚠️ Exceptional Cases
We may review refund requests on a case-by-case basis in situations such as:
- technical issues preventing the session
- inability to deliver the service
Any approved refunds are issued at our discretion.
📩 Contact Us
If you have any questions regarding this policy, please contact us:
📌 Agreement
By purchasing our services, you acknowledge that:
- You are buying a live coaching service, not a downloadable product
- You understand how sessions are delivered
- You agree to this refund policy